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Part Seven – Improve

Plans are only good intentions unless they immediately degenerate into hard work.

– Peter Drucker

After you clarify the principles and the why?, and create a hoshin plan, it’s time to do something. To create improvement.

Key points from this section:

  • Improvement activities, whether on an organization or a small process, should follow the PDSA (Plan-Do-Study-Adjust) cycle.
  • Kaizen is the process of creating many improvements, by individuals or teams.
  • Other improvement tools include value stream mapping, standard work, and improvement kata.
  • Daily management and accountability are required to drive and sustain improvement
  • A key component of improvement is a practice of individual or team reflection
  • Celebrate success and learn from failure.